Responsible Gaming Policy

Overview

For many people, playing computer games is a fun way to relax and have a good time. However, for some individuals, gaming can lead to negative effects. Therefore, we have created this policy to outline our commitment to encouraging responsible gaming and reducing potential harm for those who may be more susceptible to gaming.

Identification of Gambling Addiction

It’s crucial for players to keep an eye on their gaming habits. If you notice signs of addiction or if your gambling is causing you concern, it’s important to take a step back and reassess your behavior. Remember, with a responsible mindset, you can manage challenges and continue enjoying your gaming.

Here are some signs that may indicate problematic gaming behavior:

• You’re spending more time and money on gambling than you intended.
• You often hide your gaming activities from family and friends.
• You try to recover losses by increasing your bets.
• Gambling negatively affects your relationships, daily life, or work.
• You feel anxious or irritable when you’re not gambling.
• You borrow money from others to continue playing.
• You find it hard to cut down on your gambling time.

Customer Care Principles

At Stake, our goal is to be a top company in ensuring a safe experience for our customers. We support and promote responsible gaming habits and offer tools to help our customers manage their gameplay effectively.

Minors

At Krundi, we prioritize the safety of minors by making sure they cannot use our platform. Our services are meant for individuals who are 18 years old or older.

Our site is only for people over 18 years old and is strictly off-limits to anyone under 18. If you are under 18, please do not attempt to access or use our site.

Filtering Options and Account Security

You can turn on filtering and account security features, like multi-factor authentication, to stop unauthorized users from accessing Krundi or your account. If kids or others can use your device to access Krundi, we strongly recommend using multi-factor authentication and filtering software to protect your account and keep our platform safe from minors.

If you have any questions about the filtering and account security options, please contact us.

Additional Help

If you need assistance, please reach out to our support team at [email protected] or use our live chat. One of our agents can provide you with information about local support services and phone numbers in your country.

Break-in-Play

If you need to take a short break from Krundi, you can choose one of the following durations:

• 24 hours,
• 48 hours,
• 7 days,
• 30 days,
• 2 months,
• 3 months.

To set a break, go to the “Responsible Gaming” tab in your account. During your break, you can still log in and make redemptions, but you won’t be able to play games, claim daily bonuses, or receive reload bonuses on the Krundi site. Your account can’t be reactivated until the break period is over.

Krundi has the right to implement any of these measures, including a Break-in-Play or self-exclusion, if we believe that online gaming may not be safe for you.

Self-Exclusion

If you’re worried that your gaming habits are harming your well-being (emotionally, financially, physically, or mentally), please think about choosing self-exclusion.

Krundi aims to provide a fun and safe gaming experience. If you decide to self-exclude, your account will be immediately restricted for the time you choose (like 6 months, 1 year, or indefinitely).

When you self-exclude, you won’t be able to log in, play, or claim prizes. You can’t reactivate your account until the self-exclusion period is over. For an “indefinite” self-exclusion, there is a minimum period of 6 months from when you apply. After 6 months, your account can be reviewed for reactivation.

We will do our best to ensure you don’t receive any promotional messages during this time. However, if you use social media, we recommend taking steps to avoid our updates. You might also consider using software to block access to social casinos. We suggest seeking professional help as well.

You can set your self-exclusion by clicking the “Request Self Exclusion” button or by contacting Customer Support through Live Chat.

Krundi has the right to implement any of these measures, including self-exclusion, if we believe that online gaming may not be safe for you.

Account Closure

You can choose to close your Krundi account anytime. Just let us know through our support chat or email, and we will make sure your account stays closed.

Reactivating Your Account

If you want to reactivate your account, you need to send a written request through chat or email. You must wait at least 24 hours after closing your account before it can be reopened, and it will go through our internal checks. Please note that Krundi can close any account at any time.

Tips for Players to Play Responsibly

The Krundi believes that every gambler should be able to enjoy gambling in a safe and responsible way. To help with this, we have created several tips for players:

• Treat gambling as entertainment, not a way to make money.
• Avoid gambling when you’re stressed or going through tough times, as you might not think clearly.
• Set limits on how much time and money you spend on gambling, and stick to them.
• Balance gambling with other parts of your life, like work, family, and social activities.
• Take regular breaks to prevent fatigue and loss of control.
• Don’t gamble if you’re under the influence of alcohol or drugs, or if you’re dealing with mental health issues.

By following these tips, players can enjoy gambling while staying in control and safe.